Rekapitulasi Data Survey Kepuasan Masyarakat Unit Pelayanan Legalisasi Dokumen. MTS N 5 BANTUL Tahun 2023 - Triwulan Ke 4
| No Responden | Pertanyaan | Total | |||||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 32 |
| 2 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 24 |
| 3 | 3 | 3 | 2 | 3 | 3 | 4 | 4 | 3 | 25 |
| 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 26 |
| 5 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 3 | 28 |
| 6 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 31 |
| 7 | 4 | 3 | 4 | 3 | 4 | 4 | 3 | 3 | 28 |
| 8 | 3 | 3 | 3 | 3 | 4 | 4 | 3 | 3 | 26 |
| 9 | 4 | 3 | 4 | 4 | 3 | 4 | 4 | 4 | 30 |
| 10 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 25 |
| 11 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 3 | 29 |
| 12 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 24 |
| 13 | 4 | 4 | 2 | 3 | 4 | 4 | 3 | 4 | 28 |
| 14 | 4 | 4 | 4 | 3 | 4 | 4 | 3 | 4 | 30 |
| 15 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 25 |
| 16 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 29 |
| 17 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 29 |
| Total | 60 |
60 |
59 |
54 |
59 |
63 |
57 |
57 |
469 |
| Rata-Rata Pertanyaan | 3.53 |
3.53 |
3.47 |
3.18 |
3.47 |
3.71 |
3.35 |
3.35 |
27.59 |
| Rata-Rata Unsur | 60 / 1 = 60.00 60.00 / 17 = 3.53 |
60 / 1 = 60.00 60.00 / 17 = 3.53 |
59 / 1 = 59.00 59.00 / 17 = 3.47 |
54 / 1 = 54.00 54.00 / 17 = 3.18 |
59 / 1 = 59.00 59.00 / 17 = 3.47 |
63 / 1 = 63.00 63.00 / 17 = 3.71 |
57 / 1 = 57.00 57.00 / 17 = 3.35 |
57 / 1 = 57.00 57.00 / 17 = 3.35 |
27.59 |
| Rata-Rata Tertimbang Unsur | 60.00 / 17 = 3.53 3.53 X (1/ 8) 3.53 X 0.13 = 0.44 |
60.00 / 17 = 3.53 3.53 X (1/ 8) 3.53 X 0.13 = 0.44 |
59.00 / 17 = 3.47 3.47 X (1/ 8) 3.47 X 0.13 = 0.43 |
54.00 / 17 = 3.18 3.18 X (1/ 8) 3.18 X 0.13 = 0.40 |
59.00 / 17 = 3.47 3.47 X (1/ 8) 3.47 X 0.13 = 0.43 |
63.00 / 17 = 3.71 3.71 X (1/ 8) 3.71 X 0.13 = 0.46 |
57.00 / 17 = 3.35 3.35 X (1/ 8) 3.35 X 0.13 = 0.42 |
57.00 / 17 = 3.35 3.35 X (1/ 8) 3.35 X 0.13 = 0.42 |
3.45 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
60 |
3.53 |
0.44 |
2 |
Prosedur |
1 |
60 |
3.53 |
0.44 |
3 |
Waktu Pelayanan |
1 |
59 |
3.47 |
0.43 |
4 |
Produk Spesifikasi Jenis Pelayanan |
1 |
54 |
3.18 |
0.40 |
5 |
Kompetensi Pelaksana |
1 |
59 |
3.47 |
0.43 |
6 |
Perilaku Pelaksana |
1 |
63 |
3.71 |
0.46 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
57 |
3.35 |
0.42 |
8 |
Sarana Dan Prasarana |
1 |
57 |
3.35 |
0.42 |
| Nilai Survey Kepuasan Masyarakat | 3.45 ( Baik ) | ||||
| Konversi | 86.21 | ||||
| Mutu Pelayanan | B (Baik) | ||||
Nilai Survey Kepuasan Masyarakat Unit Pelayanan :Legalisasi Dokumen. MTS N 5 BANTUL Tahun 2023 Triwulan Ke 4 | ||
Nilai Survey Kepuasan Masyarakat |
Legalisasi Dokumen. |
|
86.21B (Baik) |
Responden | |
Jumlah Responden |
17 Orang |
|
Jenis Kelamin |
Laki - Laki : 21 Orang Perempuan : 9 Orang |
|
Pendidikan |
SD : 3 Orang |
|
SMP : 1 Orang |
||
SMA : 7 Orang |
||
DIII : 0 Orang |
||
SI : 5 Orang |
||
SII : 1 Orang |
||