Data Tabulasi Survey Kepuasan Masyarakat

MTS N 5 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 2 3 5 6 7 8 9
1 4 4 4 4 4 4 4 4 32
2 3 3 3 3 3 3 3 3 24
3 4 4 4 4 4 4 4 4 32
4 4 4 4 4 4 4 4 4 32
5 4 4 4 4 4 4 3 4 31
6 4 4 4 4 3 4 3 3 29
7 3 3 3 4 3 4 4 4 28
8 4 4 4 4 3 4 4 4 31
9 3 3 4 3 3 4 3 3 26
10 4 4 4 4 4 4 4 4 32
11 4 4 4 4 4 4 4 4 32
12 4 4 4 4 4 4 4 4 32
13 4 4 4 4 4 4 4 4 32
14 3 3 3 3 3 4 3 3 25
Total
52
52
53
53
50
55
51
52
 418
Rata-Rata Pertanyaan
3.71
3.71
3.79
3.79
3.57
3.93
3.64
3.71
 29.85
Rata-Rata Unsur
52 / 1 = 52.00
52.00 / 14 = 3.71
52 / 1 = 52.00
52.00 / 14 = 3.71
53 / 1 = 53.00
53.00 / 14 = 3.79
53 / 1 = 53.00
53.00 / 14 = 3.79
50 / 1 = 50.00
50.00 / 14 = 3.57
55 / 1 = 55.00
55.00 / 14 = 3.93
51 / 1 = 51.00
51.00 / 14 = 3.64
52 / 1 = 52.00
52.00 / 14 = 3.71
29.86
Rata-Rata Tertimbang Unsur
52.00 / 14 = 3.71
3.71 X (1/8)
3.71 X 0.125 = 0.46
52.00 / 14 = 3.71
3.71 X (1/8)
3.71 X 0.125 = 0.46
53.00 / 14 = 3.79
3.79 X (1/8)
3.79 X 0.125 = 0.47
53.00 / 14 = 3.79
3.79 X (1/8)
3.79 X 0.125 = 0.47
50.00 / 14 = 3.57
3.57 X (1/8)
3.57 X 0.125 = 0.45
55.00 / 14 = 3.93
3.93 X (1/8)
3.93 X 0.125 = 0.49
51.00 / 14 = 3.64
3.64 X (1/8)
3.64 X 0.125 = 0.46
52.00 / 14 = 3.71
3.71 X (1/8)
3.71 X 0.125 = 0.46
3.73
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
52
3.71
0.46
2
Prosedur
1
52
3.71
0.46
3
Waktu Pelayanan
1
53
3.79
0.47
4
Produk Spesifikasi Jenis Pelayanan
1
53
3.79
0.47
5
Kompetensi Pelaksana
1
50
3.57
0.45
6
Perilaku Pelaksana
1
55
3.93
0.49
7
Penanganan Pengaduan, Saran dan Masukan
1
51
3.64
0.46
8
Sarana Dan Prasarana
1
52
3.71
0.46
Indexs Survey Kepuasan Masyarakat 3.73 ( Sangat Baik )
Konversi 93.30
Mutu Pelayanan A (Sangat Baik)