Data Tabulasi Survey Kepuasan Masyarakat

MTS N 5 BANTUL

Tahun 2024

No Responden Pertanyaan Total
1 2 3 5 6 7 8 9
1 4 4 4 4 4 4 4 4 32
2 4 4 3 4 4 4 4 4 31
3 4 4 4 4 4 4 4 4 32
4 3 3 3 3 3 4 4 4 27
5 3 3 3 3 3 3 3 3 24
6 4 4 4 4 4 4 4 4 32
7 4 4 4 4 4 4 4 4 32
8 3 4 4 3 4 3 3 3 27
9 3 3 3 3 3 3 3 3 24
10 3 3 4 3 3 4 4 4 28
11 4 4 4 4 4 4 4 4 32
12 3 3 3 3 3 3 3 3 24
13 4 4 4 4 4 4 4 4 32
14 4 4 4 4 4 4 4 4 32
15 4 4 4 4 4 4 4 4 32
16 4 4 4 4 4 4 4 4 32
17 4 4 4 4 4 4 3 4 31
18 3 3 4 3 3 3 3 3 25
19 4 4 4 4 4 4 4 4 32
20 3 3 4 4 3 4 3 3 27
21 4 4 4 4 4 4 4 4 32
Total
76
77
79
77
77
79
77
78
 620
Rata-Rata Pertanyaan
3.62
3.67
3.76
3.67
3.67
3.76
3.67
3.71
 29.53
Rata-Rata Unsur
76 / 1 = 76.00
76.00 / 21 = 3.62
77 / 1 = 77.00
77.00 / 21 = 3.67
79 / 1 = 79.00
79.00 / 21 = 3.76
77 / 1 = 77.00
77.00 / 21 = 3.67
77 / 1 = 77.00
77.00 / 21 = 3.67
79 / 1 = 79.00
79.00 / 21 = 3.76
77 / 1 = 77.00
77.00 / 21 = 3.67
78 / 1 = 78.00
78.00 / 21 = 3.71
29.52
Rata-Rata Tertimbang Unsur
76.00 / 21 = 3.62
3.62 X (1/8)
3.62 X 0.125 = 0.45
77.00 / 21 = 3.67
3.67 X (1/8)
3.67 X 0.125 = 0.46
79.00 / 21 = 3.76
3.76 X (1/8)
3.76 X 0.125 = 0.47
77.00 / 21 = 3.67
3.67 X (1/8)
3.67 X 0.125 = 0.46
77.00 / 21 = 3.67
3.67 X (1/8)
3.67 X 0.125 = 0.46
79.00 / 21 = 3.76
3.76 X (1/8)
3.76 X 0.125 = 0.47
77.00 / 21 = 3.67
3.67 X (1/8)
3.67 X 0.125 = 0.46
78.00 / 21 = 3.71
3.71 X (1/8)
3.71 X 0.125 = 0.46
3.69
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
76
3.62
0.45
2
Prosedur
1
77
3.67
0.46
3
Waktu Pelayanan
1
79
3.76
0.47
4
Produk Spesifikasi Jenis Pelayanan
1
77
3.67
0.46
5
Kompetensi Pelaksana
1
77
3.67
0.46
6
Perilaku Pelaksana
1
79
3.76
0.47
7
Penanganan Pengaduan, Saran dan Masukan
1
77
3.67
0.46
8
Sarana Dan Prasarana
1
78
3.71
0.46
Indexs Survey Kepuasan Masyarakat 3.69 ( Sangat Baik )
Konversi 92.26
Mutu Pelayanan A (Sangat Baik)