Data Tabulasi Survey Kepuasan Masyarakat

MTS N 5 BANTUL

Tahun 2023

No Responden Pertanyaan Total
1 2 3 5 6 7 8 9
1 4 4 4 4 4 4 4 4 32
2 4 4 4 4 4 4 4 4 32
3 4 4 4 4 4 4 4 4 32
4 3 4 4 4 4 4 4 4 31
5 3 3 3 3 3 3 3 3 24
6 3 3 2 3 3 4 4 3 25
7 4 4 3 3 3 3 3 3 26
8 3 3 4 3 4 4 4 3 28
9 3 3 3 3 3 3 3 3 24
10 3 4 4 4 4 4 4 4 31
11 3 3 4 3 4 4 3 3 27
12 4 4 4 3 4 4 4 4 31
13 4 4 4 4 4 4 4 4 32
14 4 4 4 4 4 4 4 3 31
15 4 3 4 3 4 4 3 3 28
16 3 3 3 3 4 4 3 3 26
17 4 3 4 4 3 4 4 4 30
18 3 4 3 3 3 3 3 3 25
19 4 4 4 3 4 4 3 3 29
20 3 3 3 3 3 3 3 3 24
21 4 4 2 3 4 4 3 4 28
22 4 4 4 3 4 4 3 4 30
23 3 3 4 3 3 3 3 3 25
24 3 4 4 3 3 4 4 4 29
25 4 4 4 4 3 4 3 3 29
Total
88
90
90
84
90
94
87
86
 709
Rata-Rata Pertanyaan
3.52
3.60
3.60
3.36
3.60
3.76
3.48
3.44
 28.36
Rata-Rata Unsur
88 / 1 = 88.00
88.00 / 25 = 3.52
90 / 1 = 90.00
90.00 / 25 = 3.60
90 / 1 = 90.00
90.00 / 25 = 3.60
84 / 1 = 84.00
84.00 / 25 = 3.36
90 / 1 = 90.00
90.00 / 25 = 3.60
94 / 1 = 94.00
94.00 / 25 = 3.76
87 / 1 = 87.00
87.00 / 25 = 3.48
86 / 1 = 86.00
86.00 / 25 = 3.44
28.36
Rata-Rata Tertimbang Unsur
88.00 / 25 = 3.52
3.52 X (1/8)
3.52 X 0.125 = 0.44
90.00 / 25 = 3.60
3.60 X (1/8)
3.60 X 0.125 = 0.45
90.00 / 25 = 3.60
3.60 X (1/8)
3.60 X 0.125 = 0.45
84.00 / 25 = 3.36
3.36 X (1/8)
3.36 X 0.125 = 0.42
90.00 / 25 = 3.60
3.60 X (1/8)
3.60 X 0.125 = 0.45
94.00 / 25 = 3.76
3.76 X (1/8)
3.76 X 0.125 = 0.47
87.00 / 25 = 3.48
3.48 X (1/8)
3.48 X 0.125 = 0.44
86.00 / 25 = 3.44
3.44 X (1/8)
3.44 X 0.125 = 0.43
3.55
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
88
3.52
0.44
2
Prosedur
1
90
3.60
0.45
3
Waktu Pelayanan
1
90
3.60
0.45
4
Produk Spesifikasi Jenis Pelayanan
1
84
3.36
0.42
5
Kompetensi Pelaksana
1
90
3.60
0.45
6
Perilaku Pelaksana
1
94
3.76
0.47
7
Penanganan Pengaduan, Saran dan Masukan
1
87
3.48
0.44
8
Sarana Dan Prasarana
1
86
3.44
0.43
Indexs Survey Kepuasan Masyarakat 3.55 ( Sangat Baik )
Konversi 88.63
Mutu Pelayanan A (Sangat Baik)