Data Tabulasi Survey Kepuasan Masyarakat

MTS N 5 BANTUL

Tahun 2023

No Responden Pertanyaan Total
1 2 3 5 6 7 8 9
1 4 4 3 4 4 4 3 4 30
2 3 3 4 3 4 4 3 4 28
3 3 3 4 3 3 4 3 3 26
4 4 4 4 4 4 4 4 4 32
5 4 4 4 4 4 4 4 4 32
6 4 4 4 4 4 4 1 2 27
7 4 4 4 4 4 4 4 4 32
8 4 4 4 4 4 4 4 4 32
9 3 3 4 3 3 3 3 3 25
10 4 4 4 4 4 4 4 4 32
Total
37
37
39
37
38
39
33
36
 296
Rata-Rata Pertanyaan
3.70
3.70
3.90
3.70
3.80
3.90
3.30
3.60
 29.6
Rata-Rata Unsur
37 / 1 = 37.00
37.00 / 10 = 3.70
37 / 1 = 37.00
37.00 / 10 = 3.70
39 / 1 = 39.00
39.00 / 10 = 3.90
37 / 1 = 37.00
37.00 / 10 = 3.70
38 / 1 = 38.00
38.00 / 10 = 3.80
39 / 1 = 39.00
39.00 / 10 = 3.90
33 / 1 = 33.00
33.00 / 10 = 3.30
36 / 1 = 36.00
36.00 / 10 = 3.60
29.60
Rata-Rata Tertimbang Unsur
37.00 / 10 = 3.70
3.70 X (1/8)
3.70 X 0.125 = 0.46
37.00 / 10 = 3.70
3.70 X (1/8)
3.70 X 0.125 = 0.46
39.00 / 10 = 3.90
3.90 X (1/8)
3.90 X 0.125 = 0.49
37.00 / 10 = 3.70
3.70 X (1/8)
3.70 X 0.125 = 0.46
38.00 / 10 = 3.80
3.80 X (1/8)
3.80 X 0.125 = 0.48
39.00 / 10 = 3.90
3.90 X (1/8)
3.90 X 0.125 = 0.49
33.00 / 10 = 3.30
3.30 X (1/8)
3.30 X 0.125 = 0.41
36.00 / 10 = 3.60
3.60 X (1/8)
3.60 X 0.125 = 0.45
3.70
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
37
3.70
0.46
2
Prosedur
1
37
3.70
0.46
3
Waktu Pelayanan
1
39
3.90
0.49
4
Produk Spesifikasi Jenis Pelayanan
1
37
3.70
0.46
5
Kompetensi Pelaksana
1
38
3.80
0.48
6
Perilaku Pelaksana
1
39
3.90
0.49
7
Penanganan Pengaduan, Saran dan Masukan
1
33
3.30
0.41
8
Sarana Dan Prasarana
1
36
3.60
0.45
Indexs Survey Kepuasan Masyarakat 3.70 ( Sangat Baik )
Konversi 92.50
Mutu Pelayanan A (Sangat Baik)